TalentLMS Onboarding Overhaul
As the Payroll Onboarding Coordinator, I led a multi-phase initiative to transform our company’s scattered new hire training content into a centralized learning experience through TalentLMS. My role involved organizing, delegating, structuring, and validating every piece of content to ensure a clear, efficient, and user-focused onboarding journey for new employees.
The Problem:
Our original onboarding system lived in multiple disconnected documents, making it hard for new hires to stay on track — and for teams to ensure consistency. There was no centralized location for training, no clear pacing, and limited visibility into progress. We needed a solution that would scale and simplify without losing depth.
Process & Leadership Approach:
Using a sprint-based process, I broke the project into structured phases:
Audited existing content and mapped what new hires need to know by week
Created learning objectives for each lesson
Delegated content creation or updates to the appropriate stakeholders
Iterated on content and objectives after seeing how they integrated with TalentLMS
Designed key takeaways, knowledge checks, and 30/60/90-day assessments
Built a detailed training schedule aligned with live sessions
I served as the final reviewer and decision-maker for everything that went into the platform — from lesson structure to assessment content — before handing materials off to the Learning & Development team for implementation.
Collaboration with L&D:
The L&D team handled uploading the content into TalentLMS. Early in the process, we discovered that our original learning objectives didn’t format well for the platform, which led to a full iteration cycle where I revised objectives, restructured takeaways, and ensured alignment with how the content would be delivered digitally.
Outcome:
We delivered a clear, role-specific, and scalable onboarding experience that improved new hire engagement, reduced overwhelm, and supported a smoother ramp-up process. The project also established a long-term system for internal mentorship and training consistency.
Tools Used:
Smartsheet, Excel, TalentLMS, Google Docs, Seismic, internal process audits
What I Learned:
This project taught me how to build thoughtful systems at scale. While not a traditional UX project, it required the same skills: understanding user needs, organizing complex flows, testing through iteration, and translating feedback into structure. It also strengthened my ability to lead cross-functional collaboration while staying grounded in the user’s experience.
